Returns & Exchanges
P.E.T.A.L thrives on happy customers! We truly hope you love our products as much as we love making them but understand you may need to return or exchange an item. As always, we are here to help along the way. Please use our contact form or email us at firstname.lastname@example.org if you need any assistance.
How to Start a Return or Exchange:
1. Click here to open our returns & exchanges portal to start a return or exchange
2. You will receive a printable prepaid shipping label that is available to you once we receive your return or exchange request. Please Note: P.E.T.A.L does not cover the cost of return shipping on returns. When returning an item, a shipping fee is deducted from your overall refund. We cover the cost of return shipping on any exchanges!
3. Give your return to your postal carrier, drop off at any USPS facility, or schedule a pickup at usps.com
Our Return & Exchange Policy:
New, unused, unwashed clothing and home & living products can be returned or exchanged for up to 14 days from the date of delivery for a full refund to the original form of payment.
*Books and educational items may not be returned or exchanged.*
Exchanges: The original item must be returned back to us using our FREE shipping label and a new order for the correct item must be placed. Refund for the original item is processed following when we receive the item in our warehouse and you place a new order for the exchange item(s). You will receive a tracking email once the exchange order ships.
Refunds: Refunds are processed within 6-10 business days from the date we receive your return in our warehouse. You will receive a confirmation email when your refund has been processed. Refunds are issued in the original form of payment for the purchase price, less return shipping charges (if applicable).
What if my order is damaged, missing, or incorrect?
We sincerely apologize and we want to correct this right away! Please use our contact page or email us at email@example.com and we will work with you on the best solution to get your product to you as quickly as possible, free of cost.