HELPING HANDS (AND PAWS AND CLAWS)

HELP CENTER

Checkout and Account

How do I sign up for an account?


Signing up for an account couldn't be easier. Click on the Log In button to the right of the navigation menu at the top to get started. Enjoy faster checkouts, order tracking, and access to order history.




How do I use a coupon code?


Coupon codes can be applied at checkout in the Promo Code box. You will be able to apply one coupon code per order. Signing up to our mailing list is a great way to get coupon codes.




Is our website secure?


We take our customers’ security very seriously. Our website is 100% secure and we follow the same security procedures as all of the big name stores. When credit card information is transmitted to our payment processor, it is done so using SSL encryption. You can rest assured knowing that we never save payment information from previous orders, nor will we share your information with third parties.




Do you sell or accept gift cards?


We are happy to share that we now sell gift cards that can be applied at checkout! Send one to a loved one or just yourself! Gift cards can be purchased through our Gift Card Central.




How do I cancel or edit an order?


Because we process orders very quickly, the best way to cancel or edit an order is to contact us at info@petalwildlife.org. We will do our best to accomodate your request, but please note it is not always guaranteed depending on where the order is in the fulfillment process.





Shipping

Do you ship internationally?


At this time, we only ship domestically within the United States. We are continually taking measures to expand our shipping options to include international shipments. Stay tuned.




How much does shipping cost?


  • Standard shipping: We are pleased to offer FREE standard shipping within the US on all orders (3-5 business days).
  • Express Shipping:
    • Express: $25.00 Flat Rate (overnight-2 days)
Please note: all shipping times are after fulfillment (1-3 days)




How do I track my order?


You'll be sent a shipping confirmation email with a tracking link once your order ships. You can also login to your P.E.T.A.L account to check your order status at any time. Any trouble, we are always here to help. Use our contact page or email us info@petalwildlife.org to get in touch.




How quickly will my items ship?


We try very hard to pack and ship orders as quickly as possible to our customers. Our fulfillment time takes approximately 1-3 days. Once shipped, orders may arrive in multiple shipments due to different fulfillment speeds as we try to ship orders as soon as they are fulfilled.





Returns and Exchanges

How do returns and exchanges work?


P.E.T.A.L thrives on happy customers! We truly hope you love our products as much as we love making them but understand you may need to return or exchange an item. As always, we are here to help along the way. Please use our contact form or email us at info@petalwildlife.org if you need any assistance. How to Start a Return or Exchange: 1. Click here to open our returns & exchanges portal to start a return or exchange 2. You will receive a printable prepaid shipping label that is available to you once we receive your return or exchange request. Please Note: P.E.T.A.L does not cover the cost of return shipping on returns. When returning an item, a shipping fee is deducted from your overall refund. We cover the cost of return shipping on any exchanges! 3. Give your return to your postal carrier, drop off at any USPS facility, or schedule a pickup at usps.com Our Return & Exchange Policy:
New, unused, unwashed clothing and home & living products can be returned or exchanged for up to 14 days from the date of delivery for a full refund to the original form of payment. *Books and educational items may not be returned or exchanged.* Exchanges: The original item must be returned back to us using our FREE shipping label and a new order for the correct item must be placed. Refund for the original item is processed following when USPS picks up your return items and you place your new order for the exchange item(s). You will receive a tracking email once the exchange order ships. Refunds: Refunds are processed within 6-10 business days from the date we receive your return in our warehouse. You will receive a confirmation email when your refund has been processed. Refunds are issued in the original form of payment for the purchase price, less return shipping charges (if applicable). What if my order is damaged, missing, or incorrect?
We sincerely apologize and we want to correct this right away! Please use our contact page or email us at info@petalwildlife.org and we will work with you on the best solution to get your product to you as quickly as possible, free of cost.





Patnerships

What are GiveBack Partners?


Our mission from day one has been to support the incredible work that wildlife conservation groups are doing. 100% of our annual net profits are donated to these amazing organizations, our GiveBack Partners.




What is the Bulk Program?


The Bulk Program offers teachers, fundraisers, or other large entities who require our products in bulk a fast and discounted way to ship orders over 50 items. Use our contact page or email us at info@petalwildlife.org to find out more if you are interested.




Can I reproduce, distribute, or publish the designs on the products for other purposes?


We take pride in creating hand-drawn or hand-designed products! The artwork and designs on all of our products are protected by the United States Copyright law and may not be reproduced, disributed, displayedm published or used for any purpose without prior written permission. You may not remove or alter any trademark or copyright notices from our products.